Shipping & Returns Policy
Thank you for shopping with NIYA.
This page explains our policies regarding shipping, delivery, and returns for all orders placed through our website.
1. Shipping Information
We deliver throughout Morocco.
Orders are usually processed and shipped within 1–3 business days after confirmation.
Delivery time depends on your location — typically 2 to 5 working days.
All deliveries are made via trusted courier partners.
Once your order is shipped, you will receive a confirmation message or call from our delivery team.
2. Delivery Method
Orders are delivered by Cash on Delivery (COD) — you pay when you receive your package.
Please make sure your phone number and address are correct so our courier can reach you easily.
If delivery fails due to an incorrect address or unavailable recipient, additional delivery fees may apply.
3. Shipping Fees
Shipping costs vary depending on your city or region in Morocco.
The exact fee will be communicated when confirming your order.
Free delivery may be offered during special promotions.
4. Order Tracking
Currently, we provide order updates via SMS or WhatsApp.
If you need help tracking your order, please contact us at:
📧 contact@niyawear.com
5. Returns and Exchanges
We want you to be fully satisfied with your purchase.
If you receive a defective, damaged, or incorrect item, you may request an exchange or return within 48 hours of delivery.
To be eligible:
The item must be unused, unworn, and in its original packaging.
Tags and labels must remain attached.
Proof of purchase (order number or receipt) is required.
6. Non-Returnable Items
We do not accept returns for:
Items worn, washed, or damaged after delivery.
Accessories, underwear, or discounted items (unless defective).
7. Return Process
Contact us at contact@niyawear.com within 48 hours of receiving your order.
Provide your order number, photos (if the item is defective), and reason for return.
Our team will review your request and arrange a pickup or exchange.
Return shipping fees may apply unless the item is faulty or an error on our part.
8. Refunds
Since payments are made by Cash on Delivery, refunds (if applicable) will be issued via store credit or exchange, not cash.
9. Contact Us
For any questions about shipping or returns, please contact:
📧 contact@niyawear.com